Pilates Program Policies
Check In: All clients must check in at the front desk before class begins.
Prepayment: All Pilates classes require a reservation. To hold a reservation, advance payment is required or clients may keep a credit card number on file with us. Charges will not be made to the credit card on file without advance notice to the client.
24 Hour Cancellation Policy: Clients who must cancel a scheduled private or group class must notify the American Dance Institute a full 24 hours before their scheduled private or group class. Clients are responsible for full payment unless their class reservation is canceled a full 24 hours in advance.
Canceling and Late Canceling Overuse: If canceling class or sessions becomes a habit, you may be asked to give up your regularly scheduled time slot.
Late to Class: If you arrive more than 10 minutes late to a group mat or equipment class, you will be asked not to participate. Often it is unsafe to jump into a class that has been moving for 10 minutes, and can be disruptive to the class participants. Thank you for observing this rule.
Waiver Forms: No adult or minor clients will be allowed in class unless the proper liability waiver has been completed and signed (by a parent or guardian in the case of a minor).
Class Card Extensions: Clients who become ill, injured, or will be traveling during the valid period of their class cards must submit a request for an extension in writing prior to the expiration date of the card.
Class Card Refunds: Payment for class card is not refunded except under the following conditions:
- In the event that a scheduled class is cancelled by the Institute and no other classes meet a client's needs, the remainder of the the class card will be refunded from the date of cancellation.
- If a client sustains an injury or illness that prevents him or her from attending classes for an extended period of time (more than 2 weeks), the class card will be extended. If the illness or injury prevents a client from attending classes for more than six months, then upon receipt of a doctor's note the remainder of the class card will be refunded. payment.
- If a client is re-located more than 50 miles away from the Institute, the remainder of the class card will be refunded.
Returned Check Fee: There will be a fee of thirty dollars ($30.00) assessed for each returned check.
Perfumes and other scents: Please do not wear strong perfumes or other scented lotions as others may be sensitive to the aromas.
Children: The American Dance Institute and its staff assume no responsibility if you bring a child to sit and wait while you are in class. The child is your risk and the child's behavior is your responsibility. You will be asked to leave immediately when your child's behavior is disruptive to the studio or lobby areas.
The American Dance Institute shall not be responsible for or liable for any articles lost, stolen or damaged in or about its facility.
Inclement Weather: The Institute does not follow the Montgomery County Public School closings or delayed openings for inclement weather. For classes before noon, a decision to close will be made by 7:00am and posted on the web as well as stated in the voice message at 301.984.3003. For classes beginning at 2:00pm or later, a decision to close will be made by noon and posted on the web as well as stated in the voice message at 301.984.3003.
